Ordering Samples

As a Geon Tile customer, you can receive up to 4 samples, free of charge. All you have to do is pick up the shipping – the tile is on us. To have samples shipped, add the desired tiles to your cart using the “add to cart” and “checkout” process. There are a few exceptions that apply. Read on to see if these apply to you.

Out of Shipping Zone

If you are receiving an out of shipping zone notification for shipping your samples and are located within Canada, it's probably an error. Please let us know by sending us an email to [email protected] and we can get that sorted for you!

Multiple Samples

Occasionally customers are looking to acquire multiple samples of a specific tile pattern or colour in order to map out tessellations or determine variation. Geon will provide the first sample of your chosen tile free of charge, additional samples of the same tile will be charged at the sample rate (typically $5).

Out-of-Stock Tiles

With so many patterns on the shelf, stock-outs do occur from time to time. Feel free to reach out to [email protected] if you would like to inquire about any of our out of stock tiles. We can put you on our notification list for when products return.

Variation Expectations

Due to the inherent qualities of handmade tile and natural materials, variations can and will occur from tile to tile. Sample tiles are representative of the specified colour but vary slightly by product run. Authentic Moroccan Zellige, in particular, tends to have a higher level of variation from batch to batch. When ordering samples, be sure to consider these variations as Geon Tile does not warrant an exact duplicate of your sample tile. If your sample was ordered some time ago it is suggested to ask us how it compares to current stock.