Shipping

Domestic Shipments

We have put this section together for our customers to help manage expectations and ensure a smooth delivery experience.

We pick and prepare orders in the order in which they are received. There may be times when there are a significant number of orders ahead of yours in the queue, so please let us know if your order is time-sensitive and we will do our best to accommodate your needs. Items in your cart will have a stated expected shipping timeline, this is only an estimate. The timeline stated includes our warehouse processing time as well as an allotment of minimum one business day for the carrier to pick up the shipment from the Geon Tile distribution centre. Geon Tile is located in Edmonton, Alberta.

International Shipments

Geon Tile ships throughout North America, so don’t be intimidated if you need a shipment to leave Canada for the United States. Border policies have recently changed, however, so all international orders will need to be quoted by our Logistics Team. Please reach out to [email protected] to request a quote. Please do keep in mind that import duties and taxes are not included in the stated shipping estimate and will need to be arranged. Geon Tile does not provide customs brokering services for international orders. Geon Tile can assist you in assessing your country’s import regulations to identify any further fees that may apply.

Special Packaging or Crating

Large tiles are more susceptible to damage during shipping and require additional crating or packaging to safely secure your order. Geon charges a higher flat rate on all large format tile (terrazzo and limestone) orders.